Shop Policies
Returns

It is the responsibility of the customer to ensure they have the correct specifications for the fitting (eg. size, weight, colour) before making a purchase.
Returns or exchanges are accepted on goods within 14 days from the date of purchase. Items not received within this period will not be accepted.
Items must be in original condition and must not be altered.

It is the responsibility of the customer to ensure all fittings are installed by a qualified and licensed electrician. No responsibility will be taken for incorrectly installed goods. We may ask for proof of installation by a licensed electrician before giving a refund for any electrical related fault.

Your own return postage costs are not refundable (other than for faulty items).
We do not refund the initial shipping charges for goods returned/exchanged (other than for faulty items).

You must notify us of the reason for the return and if you require an exchange or refund. Either email us at info@chandelierium.com.au or call us on (02) 93169888.

All deliveries come with an Online Store Returns Form. This must be completed and sent to us with your return. Please specify the Model # you want to exchange for. If you wish to receive a refund, please state this also.

When returning goods, please enclose:
1. The completed Online Store Returns Form
2. Your proof of purchase

Return the goods to:
Chandelierium
15 Underwood Avenue
Botany NSW 2019
Australia

Once the items have been received they will undergo a quality review and once cleared, you will either receive your new items (for exchanges), or refund on the cost at purchase (excluding original shipping cost) directly to the credit card used for the purchase. You will receive email notification of this.
We do not refund initial shipping charges for goods returned (other than for faulty items). Items we exchange will be resent at your cost (other than faulty items).
We recommend that all items are opened and checked by you on receipt to ensure that you are able, if needed, to exchange or return them to us within the required 14 day period from purchase.

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Shipping

Goods and shipping must be paid for in full before shipping.
For all shipping, we use TNT Express Australia.
The customer agrees to pay the shipping costs as specified on the purchase page.

Estimated Shipping Prices Per Carton containing average size chandelier

NSW & ACT    $39 per carton
VIC & QLD $49 per carton
SA & NT $59 per carton
WA $79 per carton

This is intended as a shipping price guide only, actual prices may vary.

Where We Deliver To

Currently, we only ship to Australia and New Zealand through our online store. If however, you wish to have something shipped internationally, please email us at info@chandelierium.com.au with the details of the fitting you wish to purchase.
(Please note: We do not deliver to PO Boxes)

Delivery Times

Deliveries are sent during normal business hours between Monday and Friday. Purchases made on weekends and public holidays will be processed within 5 working days. Please ensure that someone will be at the address that you have provided, as all deliveries require a signature.

Shipping Within Australia

Delivery within Australia made via TNT Express to metropolitan areas will usually arrive within 48 hours of dispatch. For SA, WA , Tasmania and regional areas, delivery is between 3 to 5 days.

Shipping To New Zealand

Deliveries made via TNT express will usually arrive 7-10 working days from dispatch.

Currency, Taxes and Duty

All product prices indicated and payments made on this Site are in Australian Dollar currency.
All prices include GST.

Ordering Information

For all online customer service and product enquiries, either email us at info@chandelierium.com.au or phone on (02) 9316 9888
If for any reason your items purchased are sold out, we will notify you ASAP.
You will have the option to a) wait till the item becomes available and be advised of the expected date b) reselect a different item or c) receive a refund for that item.

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Warranty

It is the responsibility of the customer to ensure all fittings are installed by a qualified and licensed electrician. No responsibility will be taken for incorrectly installed goods. We may ask for proof of installation by a licensed electrician before giving a refund for any electrical related fault.

Chandelierium warrants the item for one year from the date of purchase. The warranty includes all parts provided the unit is installed properly by a licensed electrician.

Any alteration of the electrical system or exceeding the wattage maximum will void the warranty and may also result in an electrical hazard.

All labour charges by will be the responsibility of the purchaser.

Warranty does not apply to light globes.

We will pay freight for any items or parts that are replaced

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Privacy Policy

Chandelierium is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. Chandelierium uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Chandelierium only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

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Security Policy

When purchasing from Chandelierium your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. We don’t store any credit card information on our servers at any time. All payment information is passed to eway securely via encryption for processing. If you have any questions regarding our security policy, please contact our customer support centre at info@chandelierium.com.au.

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Third Parties

Chandelierium may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Chandelierium does not share any information with third parties for any unknown or unrelated uses.

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Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights.

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Contact

15 Underwood Avenue
Botany NSW 2019
Australia
ABN: 12124042771

Phone: (02) 93169888
Email: info@chandelierium.com.au